5 min read

For UK drinks brands growing DTC, performance marketing can feel like a bit of a minefield.

Rising ad costs, tougher competition, and changing customer behaviours make it harder than ever to drive a profitable first purchase.

But there’s one metric that can shift how you think about acquisition entirely: LTV — customer lifetime value.

📈 What is LTV, and why does it matter?

LTV is the total revenue you can expect from a customer over their full relationship with your brand.

For drinks brands — especially those with higher price points or solid repeat potential — LTV needs to sit at the heart of your strategy. Because while your CPA (cost per acquisition) might look high at first glance, it quickly becomes justifiable when a chunk of those customers are coming back for more.

🔁 When acquisition meets retention

Here’s where it gets interesting.

Let’s say your average order value is £40, and your CPA is also £40. Looks break-even, right?

But if even 40% of those customers reorder within 60 days, you’re not breaking even — you’re building long-term value.

For example:

• A customer orders 4 times in a year

• Total revenue: £160

• CPA: £40

• That’s a 4:1 return over 12 months

That’s the kind of model drinks brands should be building toward — not just looking at ROAS on day one.

🛒 The challenge: more distribution = less direct conversion

This is a common one.

As your brand grows into retail — whether that’s supermarkets, the on-trade, or Amazon — your DTC conversion rate often dips.

Why? Because your ads are now doing more than converting. They’re building awareness.

A customer might click your ad today, spot your bottle in Sainsbury’s tomorrow, and buy it on Amazon next week. The sale still happens — just not on your site.

🧠 What that means for your acquisition strategy

This is where brands often pull the plug too early. They pause paid social or search because ROAS looks weak, without realising they’re also driving offline or third-party sales they’re not tracking.

A strong approach to acquisition should:

• Optimise for first purchase and lifetime value

• Use email/SMS flows to drive repeat orders

• Factor in awareness and omni-channel impact

If you’re judging performance purely on in-platform ROAS, you’re missing half the picture.

🔍 How to actually measure LTV

There are plenty of tools that make this easy — Lifetimely, Triple Whale, or even basic cohort reporting in GA4 or Shopify.

Track:

• Average number of orders per customer

• Time between purchases

• Revenue by cohort

Then compare that against CPA to figure out your break-even point and ideal payback window. For most drinks brands, a 60–90 day payback is a solid benchmark.

🐾 What we recommend at Hound

We work with some of the UK’s fastest-growing drinks brands, and we always say:

Set your LTV benchmarks early — don’t wait until you’re deep into Meta or Google spend.

Test your retention levers — things like subscription nudges, reorder flows, or bundle offers often move the needle quickly.

Understand your halo effect — model the impact your DTC activity is having on retail and Amazon. Because it’s rarely just one channel doing all the work.

🚀 Final thoughts

Paid acquisition for drinks brands has never been just about ROAS on day one. It’s about trial, awareness, loyalty — and ultimately, long-term growth.

When you put LTV at the centre of your thinking, everything gets easier. Suddenly, that high CPA doesn’t look so scary — it looks like a growth engine.

Want to dig into your LTV, retention, or acquisition model?

We help premium drinks brands build strategies that drive performance across both DTC and retail.

Get in touch — we’d love to chat.

Why LTV Is the Metric That Matters for UK Drinks Brands Selling Online

Written by
Alex Russell
Published on
April 3, 2025

For UK drinks brands growing DTC, performance marketing can feel like a bit of a minefield.

Rising ad costs, tougher competition, and changing customer behaviours make it harder than ever to drive a profitable first purchase.

But there’s one metric that can shift how you think about acquisition entirely: LTV — customer lifetime value.

📈 What is LTV, and why does it matter?

LTV is the total revenue you can expect from a customer over their full relationship with your brand.

For drinks brands — especially those with higher price points or solid repeat potential — LTV needs to sit at the heart of your strategy. Because while your CPA (cost per acquisition) might look high at first glance, it quickly becomes justifiable when a chunk of those customers are coming back for more.

🔁 When acquisition meets retention

Here’s where it gets interesting.

Let’s say your average order value is £40, and your CPA is also £40. Looks break-even, right?

But if even 40% of those customers reorder within 60 days, you’re not breaking even — you’re building long-term value.

For example:

• A customer orders 4 times in a year

• Total revenue: £160

• CPA: £40

• That’s a 4:1 return over 12 months

That’s the kind of model drinks brands should be building toward — not just looking at ROAS on day one.

🛒 The challenge: more distribution = less direct conversion

This is a common one.

As your brand grows into retail — whether that’s supermarkets, the on-trade, or Amazon — your DTC conversion rate often dips.

Why? Because your ads are now doing more than converting. They’re building awareness.

A customer might click your ad today, spot your bottle in Sainsbury’s tomorrow, and buy it on Amazon next week. The sale still happens — just not on your site.

🧠 What that means for your acquisition strategy

This is where brands often pull the plug too early. They pause paid social or search because ROAS looks weak, without realising they’re also driving offline or third-party sales they’re not tracking.

A strong approach to acquisition should:

• Optimise for first purchase and lifetime value

• Use email/SMS flows to drive repeat orders

• Factor in awareness and omni-channel impact

If you’re judging performance purely on in-platform ROAS, you’re missing half the picture.

🔍 How to actually measure LTV

There are plenty of tools that make this easy — Lifetimely, Triple Whale, or even basic cohort reporting in GA4 or Shopify.

Track:

• Average number of orders per customer

• Time between purchases

• Revenue by cohort

Then compare that against CPA to figure out your break-even point and ideal payback window. For most drinks brands, a 60–90 day payback is a solid benchmark.

🐾 What we recommend at Hound

We work with some of the UK’s fastest-growing drinks brands, and we always say:

Set your LTV benchmarks early — don’t wait until you’re deep into Meta or Google spend.

Test your retention levers — things like subscription nudges, reorder flows, or bundle offers often move the needle quickly.

Understand your halo effect — model the impact your DTC activity is having on retail and Amazon. Because it’s rarely just one channel doing all the work.

🚀 Final thoughts

Paid acquisition for drinks brands has never been just about ROAS on day one. It’s about trial, awareness, loyalty — and ultimately, long-term growth.

When you put LTV at the centre of your thinking, everything gets easier. Suddenly, that high CPA doesn’t look so scary — it looks like a growth engine.

Want to dig into your LTV, retention, or acquisition model?

We help premium drinks brands build strategies that drive performance across both DTC and retail.

Get in touch — we’d love to chat.

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